Privacy Policy

Last updated: May 2026

RC Cleaning LTD ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Contact details - name, email address, phone number, and address when you submit an enquiry form
  • Service information - details about the cleaning services you require
  • Technical data - IP address, browser type, and pages visited (collected automatically)
  • Communication records - messages and correspondence between you and our team

2. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide quotes
  • Deliver the cleaning services you have requested
  • Send confirmation emails relating to your enquiry
  • Improve our website and services
  • Comply with legal obligations

We will never sell, rent, or share your personal data with third parties for marketing purposes.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

  • Consent - when you submit an enquiry form, you consent to us processing your data to respond
  • Legitimate interest - to improve our services and website functionality
  • Contract - to fulfil services you have engaged us to provide

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months, after which it is securely deleted.

5. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. Essential cookies do not require consent under UK law.

7. Third-Party Services

Our website may use the following third-party services:

  • Google Fonts - for typography (subject to Google's privacy policy)

We do not use analytics tracking, social media pixels, or advertising networks on this website.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All form submissions are transmitted over encrypted HTTPS connections.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us: